Question 1

What is the best freight forwarding software in India?

Accepted Answer

FreightSetu is widely considered the best freight forwarding software for Indian freight forwarders, NVOCCs, and CHAs. It is the only platform that covers the entire workflow - from sales lead and multi-carrier quoting to GST-compliant invoicing and WhatsApp alerts - without requiring any third-party tools. Unlike CargoWise or Logi-Sys, FreightSetu was built natively for Indian taxation and port operations.

Question 2

Does FreightSetu support GST invoicing for freight services?

Accepted Answer

Yes. FreightSetu auto-calculates CGST, SGST, or IGST on every invoice based on the place of supply. It includes an HSN/SAC charge code master, supports TDS deduction, generates PDF invoices with a digital signature and bank snapshot, and writes amounts in Indian English. This makes it fully compliant for freight forwarding companies registered under GST in India.

Question 3

How much does freight forwarding software cost in India?

Accepted Answer

FreightSetu starts at ₹4,999 per month for the Starter plan (1 user, up to 50 shipments). The Growth plan at ₹9,999/month supports up to 5 users with unlimited shipments, the public quote portal, WhatsApp alerts, and the full finance module. There are no setup fees, no implementation costs, and no annual lock-in. Enterprise pricing is available for NVOCCs and large forwarders.

Question 4

Can I track shipments in real-time with FreightSetu?

Accepted Answer

FreightSetu provides a 12-stage shipment lifecycle from Booking Confirmed to Proof of Delivery. Each stage is logged with a timestamp and user. You can track container stuffing, CFS activities, vessel departure, and document status. WhatsApp and email alerts are sent automatically at critical milestones like vessel departure, terminal cutoff, and container availability.

Question 5

What is the public quote comparison portal in FreightSetu?

Accepted Answer

The public quote comparison portal is a unique feature in FreightSetu with no equivalent in any competing product. When you add multiple carrier quotes to an enquiry, FreightSetu generates a shareable link. Your client opens this link in a browser - no login required - sees all carrier options with rates, and clicks to accept one. The booking is created automatically. This eliminates WhatsApp quote-chasing and presents a professional, branded experience to your clients.

Question 6

Is FreightSetu cloud-based or on-premise?

Accepted Answer

FreightSetu is a fully cloud-based (SaaS) freight forwarding platform. There is no server installation, no IT team required, and no hardware to purchase. It runs entirely in the browser and is accessible from any device. Data is automatically backed up and the platform receives regular updates without any downtime or manual upgrade process.

Question 7

How is FreightSetu different from CargoWise?

Accepted Answer

CargoWise was built for large multinational freight forwarders and costs ₹30 lakh or more to implement, with a 6-month+ onboarding timeline. FreightSetu is designed specifically for Indian SME freight forwarders and NVOCCs - most teams are live within one working day. FreightSetu is natively GST-compliant (CargoWise treats Indian GST as an add-on), includes a public quote portal that CargoWise doesn't have, and is priced to be accessible to Indian businesses.

The Complete Freight Forwarding
Software Built for India

Everything your freight business needs. Nothing it doesn't.

Multi-carrier Quoting

GST-Compliant Invoicing

12-Stage Shipment Tracking

Public Quote Portal

Sales CRM

WhatsApp & Email Alerts

Built for Indian Compliance. Ready on Day One.

Freight Forwarding Software - FAQ

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The Complete Freight Forwarding Software Built for India