Question 1

What is a freight management system?

Accepted Answer

A freight management system (FMS) is software that helps freight forwarders, NVOCCs, and logistics companies manage the complete lifecycle of a shipment - from receiving a customer enquiry to delivering cargo and collecting payment. A modern freight management system like FreightSetu covers quoting (with buy rate, sell rate, and margin calculation), shipment operations (12-stage lifecycle, document management, container tracking), finance (GST-compliant invoicing, vendor bills, payment allocation), sales CRM (lead pipeline, follow-ups), and notifications (WhatsApp and email alerts). FreightSetu is specifically built as a freight management system for Indian freight forwarders, with native GST support and India-specific features.

Question 2

Does FreightSetu support ocean, air, and road freight?

Accepted Answer

Yes. FreightSetu is a multi-modal freight management system that supports Sea (FCL and LCL), Air, Road, and Rail freight. You can track shipments across multiple transport legs, log different activities for each leg, and manage mode-specific documents like Bill of Lading (ocean), Air Waybill (air), and LR (road).

Question 3

What shipment stages does FreightSetu track?

Accepted Answer

FreightSetu tracks 12 shipment stages: Booking Confirmed → Stuffing / CFS → Gate In → Container Terminal → Vessel Sailed → In Transit → Arrived Port → Customs Clearance → Out for Delivery → Delivered → Proof of Delivery → Completed. Each stage is timestamped and logged with the user who updated it, creating an immutable audit trail. WhatsApp and email alerts are automatically triggered at key stages.

Question 4

How does FreightSetu help with freight document management?

Accepted Answer

FreightSetu includes a built-in document checklist for every shipment. You can upload and track Bill of Lading (BL), Air Waybill (AWB), VGM Certificate, Certificate of Origin (COO), Commercial Invoice, Packing List, Form 13, and LR. Each document has a status (Pending / Received / Verified) and can be shared with clients through the platform. Missing documents trigger automatic reminders.

Question 5

Can multiple users manage shipments in FreightSetu?

Accepted Answer

Yes. FreightSetu supports team-based operations with role-based access control (RBAC). You can create roles like Admin, Sales, Operations, and Documentation, and assign specific permissions to each. An operations user can update shipment stages without accessing financial data. A documentation user can upload documents without editing client rates. Every user action is logged in the audit trail.

A Freight Management System
Built for How India Ships

Track Every Container. Every Stage. Every Time.

One System for All Transport Modes

Ocean Freight

Air Freight

Road Freight

Rail Freight

Freight Management System - FAQ

Track every shipment. Manage every document. Invoice every client.

A Freight Management System Built for How India Ships